|Warranty||1 Year Limited Warranty|
|Weight Capacity||350 lbs|
|Number of Wheels||2 Wheels|
|FWD or RWD||Rear Wheel Drive|
|Seat Dimensions (LxWxH)||N/A|
|Type of Seat||Comfort Bicycle Seat|
|Type of Battery||Lithium|
|Overall Height||32" - 38"|
|Scooter Weight||52 lbs|
|Shipping Method||FedEx Ground|
|Top Speed (Up To)||20 mph|
|Distance (Up To)||30+ miles|
|Light(s)||Headlight, Battery Operated Rear Light|
|Braking Type||Hand Brakes|
|Left Hand Control Option||No|
|Type of Tires||Tube Tires|
|Battery Charger||36 volt offboard|
|Speed Control||Variable Throttle|
|Front Tire Size||26" x 1.95"|
|Cell Phone Holder||No|
|Motor Wattage||350 watt|
|Motor Type||Rear Hub Motor|
|Extras||Rear Cargo Rack, Front & Rear Fenders|
EW-Supreme, EW-Step Thru, EW-Rugged.
Five Year Limited Warranty
Five (5) years from the date of purchase on all structural frame components and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
SHIPPING DAMAGE AND SHIPPING POLICIES
In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.
Shipping – Domestic
When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.
Shipping – International
When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact Ewheels directly to initiate the warranty process.
*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*
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If you are not 100% satisfied with your purchase for any reason, contact JHR Electric Transports LLC DBA EWheels on 888-305-0881 and speak with a Customer Service Representative. Please note you must start the Return Process within 14 Calendar Days after you receive the product. If it has gone beyond that period, we cannot accept a Return.
The product must be intact and have no form of damage, and a photo of the condition of the product on each side must be provided. If these prerequisites are met, we will authorize the Return. You are responsible for the all Product Shipping costs, as well as a 20% Restocking fee.
Once the product has been received back at our warehouse and has been inspected, we will issue a refund minus the Shipping and Restocking fees within 3-5 Business days.
Customer must have original packaging to start the return process.
Electronic Speed Control
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This product is not a medical device and is not intended to assist, treat, diagnose, or alleviate any medical condition or disability.